We love our couriers and they love us - We work closely with our couriers to ensure your gift box is delivered fast and safely.  

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Covid-19 Information

We are not affected by the new Covid Alert Levels - we are operating as usual, sending gifts all over New Zealand. However, some changes may apply to deliveries.  

Sending to Auckland Businesses

Most businesses based in Auckland will be closed during Level 3 so we recommend sending your gifts to a residential address, or use our delivery date picker to choose a date after the proposed Level 3 timeframe.
If you have already sent a gift to a business that is now closed, we may be able to arrange a re-direction. Please email info@littlekoha.co.nz   

Sending gifts to quarantine facilities

We have sent lots of gifts to people in managed isolations. It's such a great way to lift their spirits and pass the time.

Please note that alcohol is not permitted so keep this in mind when choosing your gift box. Please make sure you also provide us with the correct Hotel Name and Room Number.

Contactless deliveries & Timeframes

Our courier partner NZ Couriers are operating under a 'Contactless Delivery' policy to protect their staff and the community by always maintaining a safe distance. This means they may leave parcels in a safe place and do not require a signature.

At this stage we have not been informed of any delays so our usual delivery timeframes remain:

• North Island: 1- 2 days
• South Island: 2-3 days

While we try our hardest to deliver on the day you have chosen, exact dates are not guaranteed due to couriers being out of our control.

Free Delivery

Free Shipping is automatically applied on orders over $150* going to a single address.

*This is for orders up to $499. Volume pricing applies thereafter (please see below, or the second tab on each product description).

Where we deliver to

We currently deliver to New Zealand residential and business addresses only (no PO Box addresses).

Delivery timeframes

We endeavour to dispatch your gift boxes on the day you order them, if ordered before 2pm. 

Standard delivery rates are:

• North Island $9.99
• South Island $14.99
• Free Shipping for orders valued $150.00–$449.99

Expected delivery times are:

• North Island: 1 - 2 business days.
• South Island: 2 - 3 business days.

For High Volume Orders:

Dispatch can take up to 7-14 days for large orders (50+ gift boxes). We will email you directly about this confirming the exact timeframe, or you can contact us before you place your order on info@littlekoha.co.nz or 027 839 3354.

Delivery rates for high volume orders are:

• $59.99 for orders between $499.00–$999
• $89.99 for orders between $1,000 –$2,499
• $149.00 for orders over $2,500 and up

 Gifts are delivered Monday - Friday. For urgent or Saturday delivery please contact us at info@littlekoha.co.nz or 027 839 3354

Same day delivery
It is possible we can deliver on the same day within Hawke's Bay and Taupo. Please add a note on your order requesting this or contact us directly to confirm chloe@littlekoha.co.nz . 

Urgent or weekend delivery
If you require an urgent delivery or you would like your gift hamper to arrive on a Saturday, please email us at chloe@littlekoha.co.nz 

Returns 
We want to make sure everyone is happy and loves their Little Koha gift box. If, for some reason, that was not the case for you, please let us know as soon as possible. We would be happy to work with you on a resolution. Email chloe@littlekoha.co.nz 

View full Returns and Refund Policy