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We love our couriers and they love us - We work closely with our couriers to ensure your gift box is delivered fast and safely.
We received a message from Santa this week and he’s a little concerned about his friends at the Couriers, so we want to pass that on to all of our lovely customers.
As you may have seen in the news, we’re experiencing unprecedented times in terms of delivery and courier congestion across New Zealand.
We have been advised by our courier company that due to the different Alert-Levels, extremely high freight volumes, and Health and Safety requirements (including distancing and sanitisation) the industry is under a lot of stress.
What does this mean for you?
While the majority of deliveries are still being received on time, there is a risk of delays. With Christmas just around the corner we want to help you avoid disappointment and missing out on the ultimate gift experience for you and your lucky giftee.
We’re encouraging you to please pre-book your gift boxes now, for dispatch during the first two weeks of December.
A ‘No peeking until Christmas Day’ sticker will be placed on the shipping carton, so if your gift arrives early your recipient could place it under the tree. You can use our delivery date picker to choose when you’d like your gift to be delivered.
We recommend sending it at least 7 to 10 days before Christmas (particularly for South Island and rural deliveries).
Here at Little Koha, gifting is our specialty, and it’s our goal to have as many Kiwis as possible experience the joy of opening a gorgeously curated gift box on Christmas Day.
Please chat with us if you’re unsure of shipping times or need any help sorting your beautiful gifts.
We are not affected by the new Covid Alert Levels - we are operating as usual, sending gifts all over New Zealand. However, some changes may apply to deliveries including delays.
With regions in New Zealand at different Alert-Levels, plus extremely high freight volumes, some courier items may be delayed.
The vast majority of items continue to be delivered within the standard timeframes mentioned below, but it is inevitable that some courier items arrive a little later than usual.
|Standard Timeframes||New Timeframes for November -December 2021|
While we try our hardest to deliver on the day you have chosen, exact dates are not guaranteed due to couriers being out of our control.
Sending to Auckland Businesses
Most businesses based in Auckland will be closed during Level 3 and 2 so we recommend sending your gifts to a residential address, or use our delivery date picker to choose a date after the proposed Level 3 timeframe.
If you have already sent a gift to a business that is now closed, we may be able to arrange a re-direction. Please email firstname.lastname@example.org
Sending gifts to quarantine facilities
We have sent lots of gifts to people in managed isolations. It's such a great way to lift their spirits and pass the time.
Please note that alcohol is not permitted so keep this in mind when choosing your gift box. Please make sure you also provide us with the correct Hotel Name and Room Number.
Contactless deliveries & Timeframes
Our courier partner NZ Couriers are operating under a 'Contactless Delivery' policy to protect their staff and the community by always maintaining a safe distance. This means they may leave parcels in a safe place and do not require a signature.
Free Shipping is automatically applied on orders over $150* going to a single address.
*This only applies when the total order value is less than $499. Volume pricing applies thereafter (please see below, or the second tab on each product description).
Where we deliver to
We currently deliver to New Zealand residential and business addresses only (no PO Box addresses).
Same day dispatch
We endeavour to dispatch your gift boxes on the day you order them, if ordered before 2pm. If we can not do this due to high volumes, a notification will be placed on the homepage of our website.
Standard delivery rates are:
- North Island $10.49 per gift box
- South Island $15.49 per gift box
- Free Shipping for orders valued $150.00–$449.99 to a single address.
For High Volume Orders:
Dispatch can take up to 7-14 days for large orders (50+ gift boxes). We will email you directly about this confirming the exact timeframe, or you can contact us before you place your order on email@example.com or 027 839 3354.
Delivery rates* for high volume website orders going to a single address are:
- $59.99 for orders between $499.00–$999
- $89.99 for orders between $1,000 –$2,499
- $149.00 for orders over $2,500 and up
*Please note this excludes corporate orders. P.O.A.
Gifts are delivered Monday - Friday.
Same day delivery
It is possible we can deliver on the same day within Hawke's Bay and Taupo. Please add a note on your order requesting this or contact us directly to confirm firstname.lastname@example.org .
Urgent or weekend delivery
If you require an urgent delivery or you would like your gift hamper to arrive on a Saturday, please email us at email@example.com
We want to make sure everyone is happy and loves their Little Koha gift box. If, for some reason, that was not the case for you, please let us know as soon as possible. We would be happy to work with you on a resolution. Email firstname.lastname@example.org
View full Returns and Refund Policy