Cracker Rose Bears

Covid-19 Information

We continue to operate as normal under the 'Red' Traffic Light System - sending gifts all over New Zealand. 

Parcel delays

Due to a significant volume of freight and reduced staffing due to COVID, Central Otago, Auckland, Hamilton, Tauranga and Lower Hutt have moved into a ‘high pressure’ status for deliveries. Please expect some delays when sending gifts to these regions.

While we cannot guarantee delivery on your preferred date, we will try our best and ensure we provide you with timely updates on the delivery of your gift.

We thank you for your patience and understanding as we work through this.

With New Zealand sitting in 'Red', plus extremely high freight volumes, some courier items going to other regions may also be delayed.

Please view NZ Courier website here for Delivery Updates across the country.

The vast majority of items continue to be delivered within the standard timeframes mentioned below, but it is inevitable that some courier items arrive a little later than usual.

While we try our hardest to deliver on the day you have chosen, exact dates are not guaranteed due to couriers being out of our control.

Contactless deliveries & Timeframes

Our courier partner NZ Couriers are operating under a 'Contactless Delivery' policy to protect the safety of their staff and the community. Contact-less delivery works as follows: 

1. Our delivery driver arrives at your premises and alerts you that they have arrived e.g. knock on your door
2. Our delivery driver will stand about 2 meters away from you and ask for your name, then they will enter it and sign 'C.D.' (Contact-less Delivery) on your behalf (this will show in the tracking information)
3. They'll then place your parcel down in front of them to complete the delivery or in a more appropriate place you indicate e.g. the doorstep

As usual, if you aren't present when our delivery driver arrives, they will leave a missed delivery card.

Sending to Auckland Businesses

Most businesses based in Auckland will be closed during red and orange lights, so we recommend sending your gifts to a residential address.

Sending gifts to quarantine facilities

We have sent lots of gifts to people in managed isolations. It's such a great way to lift their spirits and pass the time.

Please note that alcohol is not permitted so keep this in mind when choosing your gift box. Please make sure you also provide us with the correct Hotel Name and Room Number.

Free Delivery

Free Shipping is automatically applied on orders over $150* going to a single address.

*This only applies when the total order value is less than $499. Volume pricing applies thereafter (please see below, or the second tab on each product description).

Where we deliver to

We currently deliver to New Zealand residential and business addresses only (no PO Box addresses).

Same day dispatch

Same day dispatch is not available from Monday 13 December due to a high volume of orders.

In 2022, we will dispatch your gift boxes on the day you order them, if ordered before 2pm. If we can not do this due to high volumes, a notification will be placed on the homepage of our website.

Standard delivery rates are:

• North Island $10.49 per gift box
• South Island $15.49 per gift box
• Free Shipping for orders valued $150.00–$449.99 to a single address. 

For High Volume Orders:

Dispatch can take up to 7-14 days for large orders (50+ gift boxes). We will email you directly about this confirming the exact timeframe, or you can contact us before you place your order on info@littlekoha.co.nz or 027 839 3354.

Delivery rates* for high volume website orders going to a single address are:

• $59.99 for orders between $499.00–$999
• $89.99 for orders between $1,000 –$2,499
• $149.00 for orders over $2,500 and up

*Please note this excludes corporate orders. P.O.A.

Gifts are delivered Monday - Friday. 

Same day delivery

It is possible we can deliver on the same day within Hawke's Bay. Please add a note on your order requesting this or contact us directly to confirm info@littlekoha.co.nz

Urgent or weekend delivery

If you require an urgent delivery or you would like your gift hamper to arrive on a Saturday, please email us at chloe@littlekoha.co.nz 

Returns

We want to make sure everyone is happy and loves their Little Koha gift box. If, for some reason, that was not the case for you, please let us know as soon as possible. We would be happy to work with you on a resolution. Email chloe@littlekoha.co.nz 

View full Returns and Refund Policy